Code of Responsibilities & Financial and Attendance Policies

Code of Responsibilities

Parents

  • Provide a clean, quiet workspace and necessary supplies for each tutoring session.
  • Verify that all assigned homework is completed prior to the tutor’s arrival.
  • Reinforce appropriate behavior and focus during instructional time.
  • Ensure all tuition payments are submitted completely and on time.
  • Purchase consumable workbooks (e.g., math, vocabulary, grammar) in consultation with the tutor.
  • Pay for lost or damaged materials immediately. The replacement fee is the item’s value rounded up to the next $10 increment.

Students

  • Put forth their best effort and work hard during every session.
  • Speak and act politely and respectfully at all times.
  • Complete all assigned homework independently and diligently.
  • Maintain borrowed books and learning materials in excellent condition.

Tutors

  • Develop and teach individualized, creative lessons tailored to the student.
  • Maintain a positive, structured, and encouraging learning environment.
  • Communicate proactively and transparently with parents regarding student progress.

Financial & Attendance Policies

Schedule & Payment Policy

  • Schedule: The tutoring program runs year round or in trimester sessions. Parent will choose the option that is best for their child:
    • Year Round
    • Term I – September through December
    • Term II – January through April
    • Term III – May through August
  • Billing Structure: Tuition is billed as a flat monthly rate. See the Rates & Fee Schedule below.
  • Invoice Distribution: Invoices are distributed by text or email during the final week of the preceding month.
  • First Payment: First payment is due on the first day of tutoring when Agreements are signed. First payment will be prorated to the end of that month.
  • Payment Due Date: Full payment is due on the 1st of each month.
    • No payment by the 1st: Tutoring is suspended.
    • Full monthly payment by the 5th: Tutoring resumes.
    • Payment not received by the 5th: Contact the owner to discuss payment resolution and availability for resuming services.

Holiday & Vacation Policy

  • National Holidays Observed: New Year’s Day, Martin Luther King Jr. Day, Juneteenth, Independence Day, Thanksgiving Day, Christmas Day.
  • National Holidays Scheduled Tutoring Provided: President’s Day, Memorial Day, Labor Day, Columbus Day, and Veteran’s Day.
  • Vacations / Religious or other Holidays: For students in the year-round program, each family is permitted two weeks of unpaid absences per calendar year for vacation or religious/other holidays without risking their student’s enrollment spot. To receive this benefit, advanced written notice must be given before submitting that month’s payment.
  • Extended Vacations: In the year-round program, if a vacation exceeds the two-week limit, full tuition payment for the additional time off* is required to hold your student’s spot in our schedule. *See the Online Tutoring Policy for the exception.
  • Vacation Packets: To support continuous learning while away, custom vacation tutoring packets are available upon request. A flat fee equivalent to two 1-hour sessions will be assessed to cover the custom preparation and grading of these materials.

Online Tutoring Policy

  • Tutoring sessions will transition to online during weather-related emergencies, such as heavy snowfall. 
  • Tutoring sessions may be conducted virtually for short-term situations, including mild illness or extended vacations. Please contact a representative directly to arrange online sessions. 
  • We accommodate various online platforms, including WhatsApp, Google Meet, Zoom, and FaceTime.

Cancellation Policy

  • Attendance & Sick Policy: Parents are required to cancel the tutoring session if the child is sick*. If multiple children in the household are enrolled, please speak directly with your tutor to explore alternative scheduling possibilities. No refunds or credits are issued for sessions missed due to illness, school functions, or family events. *See the Online Tutoring Policy for the exception.
  • Tutor Absences: If a tutor must cancel a session, your account will be reimbursed for that session or credited toward the following month’s invoice. Tutors will provide advanced notice of scheduled time off to help you plan accordingly.
  • Discontinuation of Services:
    • Parent may choose to discontinue tutoring at any time. No refunds will be provided for tuition already paid for the current month. 
    • Tutor may choose to discontinue tutoring at any time. A refund for services not rendered and already paid will be provided.